76% of UK businesses believe that email marketing is ‘important’ or ‘very important’ when finding new leads and new customers.
59% of people claim that email marketing influences what they buy.
66% of marketers told the Data and Marketing Association (UK) that email delivers an ‘excellent’ or ‘good’ return on their investment.
The average return on email marketing in 2012 was £21.48 – now it is over £43.
selecting the contacts to email with the highest likely interest in your products and services
the quality of the contact list used,
the number of times clients are contacted
the content of your emails.
The data you invest in is GDPR- and PECR-compliant and it’s updated regularly both by More Than Words and our media partners.
When you invest in a B2B email list from More Than Words, you have a licence to use it for 12 months after purchase (a maximum of one email per calendar month)
Over 12 months, use your email database to:
The data you invest in is GDPR- and PECR-compliant and it’s updated regularly both by More Than Words and our media partners.
We offer a 85% deliverability guarantee on our email data – should we fail to hit our accuracy levels, we’ll either refund you pro-rata or issue you with replacement records.
Their role is to work as your representative within More Than Words and they make sure that what you ask of us is done quickly, efficiently, and correctly.
We want to make sure that you get the maximum possible return on your investment in our service.
In addition, you’ll have access to our technical team – they’re on hand to help you with any help you need to use the database.
Prior to sending an email to the prospective customers on your email database, send it to our advertising support team instead.
We don’t use jargon and technical terms specific to an industry when designing email adverts for our clients.
The reason for this is that audiences may not have your depth of knowledge in what it is you actually do.
If they don’t understand your advert, you’ve lost them and the opportunity to get an enquiry with that particular email.
Choose the right vocabulary just as you choose the right audience for each of your marketing campaigns. Use words that they would use regularly and will easily comprehend.
Your target audiences do not want to know everything about you and your company.
If they do, they can find it on your website after they’ve been sufficiently interested enough to click on your email because it’s that interesting to them.
All any subscriber really wants and needs to know is what you leave them with when the job is completed.
Don’t waste your valuable connection time telling recipients things they really don’t need to know.
Instead, explain the benefits they gain from you – for example do you save them time, money and/or aggravation?
Social proof is a demonstration of value to your potential customer by showing the experiences and satisfaction levels of your existing customers.
Its importance is down to the fact that no-one likes to make a mistake when buying something.
For all companies, the likelihood of being able to make a success depends heavily on credibility.
Link to testimonials, case studies, and any white papers you’ve had written in your email marketing – they are extremely powerful tools when it comes to strengthening your credibility.
Testimonials strengthen your trustworthiness and your business’s trustworthiness.
If you can offer accounts, this is a huge advantage.
Going further than standard accounts, many businesses are used to getting new goods and services on 30day approval. In other words, send them out what they want with an invoice to pay within 30 days.
One possibility is to allow them as well to return it with no penalty within the 30 days . This may really increase responsiveness although there is a higher risk of returns and we understand that many of our clients don’t want to take that risk.
If you can accept debit or credit cards, this is also very helpful.
In fact, credit and debit cards are paid 19 days faster than standard invoices.
We would strongly recommend that you approach your bank or a merchant services provider for the ability to accept debit and credit cards.
Except for catalogue-style emails (on these, if there are 25 links or more, clickthrough rates can increase by 12%), make the focus of any marketing message narrow and focused.
A marketing message is a silent salesman.
A salesperson’s job is to influence a potential customer to buy a particular product or service at a particular price within a particular timeframe.
If a telemarketing person, no matter how experienced, was given 10 different things to introduce to consumers and then get the customer to choose from them, it would not work.
The same sales principles apply in an email newsletter as they do on the phone.
Always emphasise the value you deliver to clients in your email messages. Unless a recipient feels that what you are offering has value, they won’t take action.
If you can and it makes commercial sense, load your email with offers. The offers should be as risk-free for the customer as possible.
36% of companies using email marketing use time-constrained offers – giving a discount to buy within a certain timescale.
Clients using this method say it gives the best and quickest return on investment they get from any form of advertising or marketing.
You can build relationships with people on the phone, so always try to work a phone call into your strategy as early as possible.
Make your telephone numbers really large, your email address large and your website small.
45% of companies using email marketing say they get their best return on investment and strengthen bonds with customers by regular, once-a-month marketing.
As time goes on, your recognition, value and credibility to the people on the email databases we sold you goes up and up.
At the same time, so do the inbound enquiries, the sales and the buzz about your business.
We’d like to find out more about your business, the products and services you sell, and your target markets.
Let us know what you want to achieve from email databases. We’re available on 0330 010 8300 or you can fill out the contact form.
An email database is an electronically-held record, most often in Microsoft Excel or comma-separated value files, of email addresses.
Most marketers separate email databases into two classifications:
Self-generated lists always produce a higher return on investment than bought-in lists.
However, they can take significant amounts of time to build into sizeable databases capable of producing a noticeable return on your investment.
Bought-in lists generate lower returns on investment.
However, because More Than Words and/or one of our media partners has invested significant time, money, and resources into building these substantial databases, you can contact similar or greater numbers of prospects using bought-in lists from your first campaign.
The gathering, verification, and sale of email addresses for corporate subscribers (in other words, business decision makers, head teachers, and public sector officials) is completely legal under GDPR rules introduced in 2018.
GDPR however effectively outlawed the gathering, verification, and sale of email addresses for “natural persons” – in other words, people acting in their own private capacity.
Our best advice on how to purchase mailing lists is led by advising basic common sense.
You need to satisfy yourself first that the companies you are dealing with are fully compliant with both GDPR and PECR. Ask to see their current policies on both issues.
You should also make sure that their email databases are segmented in such a way as to allow very narrow focused targeting.
For example, we split the businesses on our B2B email database into over 2,000 categories. If we only split them into 50 different categories, the likelihood is that we’d sell your email addresses of decision makers with absolutely no current or future need for your products and services.
We would also recommend that you enquire about accuracy guarantees and the number of times during a year that a record is checked for accuracy before making the decision to proceed with a given supplier.
The most successful marketing lists for your business will be accurate, compliant with all current legislation, and contain the decision makers within businesses, schools, and the public sector
On how to get email mailing lists for your business which have the greatest chance of return, you should make sure that they are also fully compliant, regularly updated, and only contain the contact details of decision makers within companies with a need for your products or services.
The accuracy of your email database has a direct impact on how successful the campaigns you run off it will be.
B2B data decays at an average rate of 22.5% per year – the rate of decay within school email lists and public sector email lists are smaller.
However, if you decided to use a free email database you’d found online that was as accurate as possible when first published but which was now four years old, the maximum level of accuracy of that database would be 36%.
So, for every 100 emails you send out, 64 would bounce or be addressed to the wrong person.
ISPs and stop-spam organisations regularly buy domain names of companies which have ceased trading with a view to tracking which companies are sending non-GDPR compliant email campaigns to out-of-data email lists.
If you send to an address subsequently bought by an ISP or a stop-spam organisation which is contained in your free B2B email list, you are at risk of losing your normal email account and potentially having your website taken down by your ISP.
The best way to use direct mailing lists, including email databases, is to use them often. It takes time for your target audience to build trust in your company and its products and services.
Repeated exposure to your company builds the trust required for the decision makers you’re contacting to get in touch with you.
The information contained on our B2B email database, school email address list, and public sector email addresses database varies to reflect the different decision making structures within each sector.
Please contact one of our account managers for more information or click on the links above and scroll down to the FAQ sections on each page for a full breakdown.
We do offer CEO emails on our B2B email database.
The current classification on decision makers whose details we hold are:
Within schools, we have, in the vast majority of cases, the head teacher’s name. Where the contact we have is not of the head teacher, the contact we hold will be the school business manager.
For the public sector email address list, we list contacts by job title and seniority. When choosing decision makers in the public sector for your email database, we generally select by purchasing responsibilities and seniority as the internal structures of public sector departments differ greatly from each other.
For a full breakdown of what’s on our school emails database, please click here.
We do not sell a B2C email database product because we believe that they are incompatible with GDPR and the Information Commissioner’s Office’s guidelines on obtaining and maintaining consent.
This is our interpretation of the current legislation and guidelines – not all email database providers agree with our interpretation meaning that they are available for sale.
Even if this were not our interpretation, the management team and sales team at More Than Words have never sold consumer email addresses out of a concern for the potential damage to clients’ online reputation if they carried out such a campaign.
Yes – Please ask your account manager for more information when you call.
Depending on the source of the data, we may be able to add postal data to your email database at no charge.
GDPR has complicated the situation greatly for companies and their marketing departments. On every email you send out to existing customers or prospects, you must always give them the opportunity to opt out of receiving further emails from you.
If you have email contact details from consumers, sole traders, or businesspeople within unincorporated partnerships who have not bought from you yet, you should not continue to email them.
When your 12 months licence has expired, you are no longer allowed to use the data to email prospects. You will need to purchase another 12-month licence to continue to do so.
Your 12-month licence allows you to email each contact once a month.
If you wish to email recipients more than once, you will need to seek permission from your account manager and an additional charge will be made. Neither of these rules apply to decision-makers on your email list who have initiated contact with you after receiving a promotional email from you.
You can continue to email those decision-makers as often as you like however please always remember.
Excellent Quality Data delivered promptly with great service. Has been a huge help during the current pandemic and will be using them regularly. The best I have ever dealt with. Account Manager Lisa Kinghorn is an asset to the business. Great company with superb customer service.
We've recently worked with Scott. He was outstanding from our initial conversation, through to data acquisition and subsequent email marketing campaign. I have nothing but good words to say about him, the company and the service they provided. I should add that we were a little hesitant before agreeing to work with Scott due to a bad experience with another provider. He was extremely empathetic towards our predicament and ultimately guided us through the onboarding and service delivery. He clearly knows he's stuff.
Having a very specific need for B2B marketing we decided to use More than Words. We spoke to Clare Tweed who was very knowledgeable and made the whole process very easy. Clare is easy to speak with, happy to help and I could not recommend her enough, she got our order sorted very quickly and delivered to us as agreed. A huge thank you to Clare and the team at More Than Words.
On behalf of myself and DOM UK, thank you to Clare and the team for making our customer survey process as straight-forward as possible. Reached out to the company after finding them using a Google search and was contacted back straight away. They used expert knowledge to help set-up our survey to achieve the best result possible. Would recommend and will be using More Than Words Marketing again.