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About Us

About Us

Based in the North East our Direct marketing Division delivers targeted lead generation, telemarketing and email marketing for new, growing and established businesses across the UK.

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More Than Words is a B2B Marketing agency founded in 2016 with owners who have combined direct marketing and advertising experience spanning more than 30 years.

Along with an experienced and dedicated team we can offer clients a flexible telemarketing service for B2B data, email marketing, telemarketing and data cleansing.

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Call our team on 0330 010 8300 to find out more.
Our clients range from SME’s to PLC’s. If you sell products and services to UK businesses, schools or the public sector, we can help you!

We pride ourselves on providing a straight talking, honest & consultative approach.

This style sees clients return to purchase from us again, and also regularly refer us to other businesses.

Clients look at us to be an outsourced sales and marketing team, on hand when they need it.

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Meet the team
You can find out more about our individual team members here.
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Meet the team
Meet the More Than Words Team

Our Approach

More Than Words is a successful and highly experienced North East based B2B marketing agency with a ‘can do’ attitude.

Our approach has been developed from years of experience which gives us the edge in understanding so many different industry sectors.

Whilst we may not know the ins and outs of your company as much as you do, we understand direct marketing extensively and what approach to use for a business sector.

From your first contact with our team, we will carry out an initial fact-find to understand your business, the products and services you offer and your customers who purchase from you.

Using this information and what you are looking to achieve, we will present you with a bespoke campaign proposal.

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Meet the team
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Whilst there is nothing wrong in this, it can restrict the level of engagement you get back.

Customers are human beings and they all like different things, including how they are approached with sales and marketing messages.

We would rather not take money from you if we genuinely cannot see how we can achieve the results you’re looking for.

If this is the case we can often suggest an alternative route.

More Than Words Note: Read our case studies to find out our approach to some of our client campaigns and the results generated.

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Case Studies
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Joined Up Marketing

We quickly realised that companies were using channels such as email marketing, telemarketing or direct mail as a single channel to communicate with current and potential customers.
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Whilst there is nothing wrong in this, it can restrict the level of engagement you get back. Customers are human beings and they all like different things, including how they are approached with sales and marketing messages.

With this in mind, if you dedicate telemarketing hours following a direct mail or email campaign, this gives you the opportunity to:
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Start a two way conversation and find out more about what that customer needs
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Create a prospect data list
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Make your company and its products/services more memorable (you often remember a person you have spoken to before something you have read)
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Generate leads for a sales team
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Contact those who did not open your email
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If you simply send out an email and wait for the calls or direct responses, all you have to gauge interest is then a report showing opens and click throughs nothing else.
You also never reach 100% of an email audience, therefore you need to add another approach if you want to reach the non openers.
By adopting a joined up approach to your sales and marketing activities you generate more leads and increase sales.
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More Than Words Marketing

I have my own email and telemarketing team, can I just purchase marketing data from you?

Yes, lots of clients do this already. We have an extensive UK Business, UK School and UK Public Sector database. Contact our team to request a count on 0330 010 8300

I have to commit to a campaign for any minimum term?

We don’t sign clients up to long term contracts. Our service has been designed to be flexible allowing clients to use it as and when they need it.

Our telemarketing start from 40 hours and typically we provide 3 managed email campaigns for clients.

Can you guarantee the accuracy of the marketing data you supply?

We not only guarantee the accuracy of our postal addresses, telephone numbers and email addresses, our data is also GDPR compliant and checked against the preference services. If we fail to achieve these guarantees your records will be replaced like for like.

I need telemarketing for several different projects, can you offer a combined service?

Clients can purchase a fixed number of telemarketing hours and split these across multiple projects or campaigns. For example you may require telemarketing calls to follow up an email campaign, contact lapsed clients, follow up quotes or to cleanse data from a CRM system. All we need to know is how many data records you need contacting along with a brief for each and we can provide you the number of hours required to complete.

What results can you guarantee?

What clients are purchasing from us are products (Marketing databases) and services (email marketing, telephone marketing). It is impossible and also mis-leading to make guarantees on specific results from a marketing campaign, due to the many unknown factors which are beyond our control.

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Google Reviews

Michael Peake

Excellent Quality Data delivered promptly with great service. Has been a huge help during the current pandemic and will be using them regularly. The best I have ever dealt with. Account Manager Lisa Kinghorn is an asset to the business. Great company with superb customer service.

Paul Thomas

We've recently worked with Scott. He was outstanding from our initial conversation, through to data acquisition and subsequent email marketing campaign. I have nothing but good words to say about him, the company and the service they provided. I should add that we were a little hesitant before agreeing to work with Scott due to a bad experience with another provider. He was extremely empathetic towards our predicament and ultimately guided us through the onboarding and service delivery. He clearly knows he's stuff.

Chris Brown

Having a very specific need for B2B marketing we decided to use More than Words. We spoke to Clare Tweed who was very knowledgeable and made the whole process very easy. Clare is easy to speak with, happy to help and I  could not recommend her enough, she got our order sorted very quickly and delivered to us as agreed. A huge thank you to Clare and the team at More Than Words.

Tom Grainger

On behalf of myself and DOM UK, thank you to Clare and the team for making our customer survey process as straight-forward as possible. Reached out to the company after finding them using a Google search and was contacted back straight away. They used expert knowledge to help set-up our survey to achieve the best result possible. Would recommend and will be using More Than Words Marketing again.

Read More Google Reviews
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Find out more about More Than Words Marketing

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