Who can we contact on your behalf?
We can carry out telemarketing campaigns to:
- your existing customer and prospect database, or
- decision makers on purchased marketing databases most likely to need your products or services.
Who will be calling on your behalf?
When we’re selecting which colleague to represent you, we’ll choose the one with the most experience with previous telemarketing campaigns we’ve carried out.
This means either they’ll have experience on or success with:
- introducing similar products and services to clients,
- selling to the types of clients we’ll be contacting with on your campaign, or
- a mixture of both.
Who will oversee my campaign and report back to me?
Your campaign will be overseen by a telemarketing manager, experienced telemarketers and your account manager.
Your telemarketing manager’s job is to:
- train the telemarketing team working on your campaign, and
- ensure that they are successful in hitting their key performance indicators on number of outbound calls made, quality of calls, and so on.
Target these sectors with our telemarketing service
Contact millions of decision-makers in British businesses personally.
Schools & Education
Work with our experienced team to get your literature and your reps in front of school leaders.
Public sector organisations
Connect with the key decision makers and influencers most likely to need your products and services in a way that generates interest and connection.
The benefits of working with an experienced telemarketing service
Telemarketing generates £11 worth of turnover for every £1 spent on it, according to the UK Data and Marketing Association .
In the past year or two, company owners have become much more aware of telemarketing’s major advantages.
One advantage is the ability to create a human connection between you and your potential audience.
Our experienced front-line telesales staff represent your business on the phone.
We connect you to the decision makers you’re targeting to achieve the commercial goals you have set for your outsourced telemarketing campaign.
1. Telesales appointment making
Telemarketing appointment setting is our most in-demand service.
If your company employs reps who visit clients to make sales, you can get them in front of a much greater number of clients by using outbound telemarketing.
The more solid appointments, the greater your revenues.
If your reps are personally responsible for their own lead generation at the moment, they may be spending two or three days finding new prospects to go out and meet.
The time they spend doing this means that they will only have a limited window of time left in the week to meet these clients.
In our experience, the skills needed to generate leads are very different from the skills needed to sell face to face.
That’s why so many companies have trouble transitioning lead gen staff into sales staff and vice versa.
If your rep is capable of seeing 20 clients a week (4 a day) but, because they’re responsible for generating their own leads, they’re only seeing 10, that’s:
- nearly 500 sales opportunities they’re being denied every year and
- up to 500 additional sales your business is missing out on every year.
2. Outsource lead generation to us
An increasing trend in telemarketing and telesales over the last 10 years has been the introduction of lead generators.
Lead generators don’t possess the skills or have the authority to close deals over the phone. However what they do really well is find brand new potential clients.
When they’ve found a new prospect, you pass the lead onto a deal closer to make the sale.
3. Using a telemarketing service for market research
How much do you really know about your target audience?
Although many companies manage to raise significant revenues from their existing customer database, it’s fair to say that most decision makers within B2B marketing and sales firms are more concerned about finding and selling to brand new clients.
Conducting market research among both your existing clients and prospective clients will provide you with deeper-level marketing and sales insights.
You can then use this information to inform your approach to customer service, help decide your future promotional activities and facilitate product development.
After speaking with your target clients, we’ll be able to deliver you an honest, full, and dispassionate insight into how your company, its products, and its services are perceived by both the people and companies you’ve already sold to and by the people and companies you’re yet to win over.
4. Using a telemarketing company for data validation
Customer data and prospect data are two of the most valuable assets any business owns.
The quality of the data you hold, as well as how you put it to use, directly affects both your company’s overall revenue and the lifetime value of each client or prospect.
B2B customer and prospect databases deteriorate in quality to a rate of around 30% per annum.
Our data validation services check that all the contact details you have on your databases are correct including the name and responsibilities of the decision-makers.
When we’re speaking to both customers and prospects, we can also encourage them to:
- sign up for your email newsletter service and
- follow your company and its key personnel on LinkedIn and on other major social media platforms.
More Than Words telemarketing service – your new business agency
More Than Words is a UK-based telemarketing agency specialising in B2B, schools and public sector marketing.
We’re open during office hours between Monday and Friday.
Please call us, email us, or fill out the contact form and let us know what you want to achieve with our telephone-based lead generation service.
We’re available on 0330 010 8300 or you email us by clicking here .