More Than Words is one of the UK’s fastest growing data providers. Our NHS email database contains the direct inbox email addresses of 39,829 managers, consultants, and other decision makers within the NHS and GP practices.
We provide our NHS database to clients in either Microsoft Excel (.xlsx), Microsoft Access (.mdb) or comma separated value (.csv) format and your licence entitles you to use the data for 12 months after purchase. We guarantee the quality of your data and, if it does not meet the required accuracy guarantees, we’ll either refund you pro-rata or provide you with replacement records (if available).
You don’t have to buy the entire database – get in touch with us to let us know what you sell and we’ll search for the decision makers most likely to need and have a budget for your products and services.
We can either provide you with your NHS email database which you then use to run your own email marketing campaigns or we can design, write, dispatch, and report on your email campaigns for you. Whichever option you choose, you benefit from 12 months’ support from your account manager and from the technical and advertising teams at More Than Words.
For more information about our list of NHS email addresses and how to target the right contacts and the right organisations, please contact us on 0330 010 3495 or you can click here to email our marketing databases team.
More Than Words note –we have other medical marketing databases available. Click for our list of hospitals, GP email database, list of practice managers’ email addresses, list of NHS consultants, NHS procurement contact list, and list of dentists’ surgeries.
NHS health and social care email database FAQ
What information do I get with the contacts on the NHS email database?
We have the following details for the decision making contacts contained on our UK public sector database are as follows:
- Salutation – Mr, Miss, Mrs, Ms, Dr – etc
- First name
- Initial – first name abbreviated to the initial letter
- Last name
- Job Title–official job title
- Seniority – level of management within the organisation they work for
- Qualifications – educational or vocational qualifications the contact is known to have
- Town or city – the town or city in which the contact is based
The contact details we have for the decision makers on our :
- Postal address – The postal address at which the contact is based
- Contact email address – the email address of the contact (including their website address)
- Contact phone – the direct number for the contact or, where that is not available, the switchboard number
We also hold the following information on the organisations contained on our NHS contact database:
- Annual spend – twelve month budget shown in millions.
- County – the postal county in which the contact is based
- Internal department – the name of the internal department which the contact works in
- General organisational grouping – Local Government, Regional Government, Central Government, NHS, QUANGOs, etc
- Main email – the main e-mail address for the organisation
- Main phone – the main telephone/switchboard number for the organisation
- Main site – indicates is the person is located at the headquarters or main site for the organization they work for
- Name of the organisation – official legal title
- Staffing level – number of staff employed by the organisation
- Organisational notes – Useful information we find including forthcoming changes/mergers and so on
- Organisation Type – top level description (for example, an NHS Trust, Local Authority, and so on)
- Organisation Type Additional – used to further clarify or to describe a specific department within an organisation (for example, an Acute Trust, Metropolitan Council, and so on)
- Postcode – the postcode of the location at which the contact is based
For care homes, you can search by:
- the type of home and
- the capacity of a home.
For the NHS, select your targets using the following criteria:
- the population covered (shown in bandings),
- the number of GPs within a practice, and
- the official code for the GP practice.
Which types of organisations do you collect information on for your NHS database?
Our media partner collects information on the following types of NHS organisations:
- Clinical Commissioning Group (CCG)
- Commissioning Support Service
- Community Health Council
- Community Interest Company
- GP Federation
- GP Surgery
- Health & Social Care Board
- Local Education and Training Board
- Local Health Board
- National Blood Service
- National Board
- NHS Supplies
- NHS Trust
- NI Health & Social Care Trust
- Other NHS Organisation
- Scottish Community Health Partnership
- Scottish Health Board
- Shared Services Agency
- Special Health Authority/Board
- Strategic Clinical Network
If you are interested in email addresses for any specific type of NHS organisation or decision makers, please let us know when you call.
What decision making responsibilities do the contacts on your list of NHS email addresses have?
There are five levels of executive decision making for the contacts on our NHS email database and they are as follows:
- Chief Officer – the most senior executive contact
- Clerk or Secretary – often a statutory post, this person occupies the most senior adminstrative role within NHS organisations
- Top level director – a senior director who reports directly to the Chief Officer
- Second level or head or service – reporting to a top level director or equivalent
- Third tier or manager – two levels below the “top level director”, people in these roles report to second level decision makers.
There are also two levels of non-executive decision makers are they are:
- Chair – the most senior contact and
- Vice/Deputy Chair – the second most senior ‘non executive’ contact who reports directly to the chair
What’s the difference between executive and non-executive contacts on your NHS database?
As with private sector companies, executive contacts are employed by the NHS organisations they work for whereas non-executive contacts are not.
The value brought to NHS boards by non-executive decision makers is through the challenging of decisions made and the introduction of fresh ideas, not dissimilar to a Parent Teacher Association within a school. Most non executive positions are paid but some are voluntary.
Which NHS departments and functions do contacts on the NHS database work for?
We have the latest contact information for the following NHS departments across England, Wales, Scotland, and Northern Ireland.
Administration and Planning
- Business management – responsible for organisational running and management, policy development, and strategic and financial management monitoring
- Central Administrative Services – administrative support services management for other departments
- Corporate/Strategic/Policy Planning – advising and planning for strategic issues and the development of systemic processes, general organisational development, evaluation and optimisation of services, and expenditure programme management
- Customer services – responsible for ensuring the effective and efficient delivery of services and direct points of contact for the public
- Freedom of information – responsible for facilitating access to the public to data and information held by the organisation
- Operational services – logistical service delivery and partnership co-ordination with other organisations and departments
- Post room – incoming and outgoing mail and, occasionally, internal post distribution
- Quality assurance – monitoring the performance of the organisation and its departments against agreed performance standards
- Community Care – responsible for helping adults (often physical and mentally handicapped and elderly) live at home with support, guidance, and advice
- Learning Disabilities – support for adults with LD
- Mental Health Services – this department will often work in tandem with charity and voluntary organisations as well as NHS trusts
- Older People – support to help the elderly living at home including those returning home from hospital. They’re also responsible for organising Care Homes and Day Services
- Overall Responsibility – the person with overall responsibility for the department
- Physical Disabilities – help for those aged between 18 and 64 to live either at home (with home care) or in supporting living environments or a nursing/residential home
- Planning/Development – responsible for adult social care service provision strategic development
- Quality Assurance – responsible for monitoring performance against expected standards and for dealing with complaints
- Social Care – in charge of some or all areas of adult social services
- Substance Misuse – support, guidance, and advice for people dependent on drugs or alcohol
Building and Engineering
- Architectural Services – in-house architects who will occasionally outsource to private consultants and practices
- Technical Services – building and engineering maintenance with a particular focus on plumbing, electrical, ventilation, and heating systems
- Family Services – responsible for the welfare and health of young people and children through support and assessment
- Overall Responsibility – the person with overall responsibility for the department (in most local authorities, children’s services and education are handled by the same department)
- Psychology – assessment and support of children with special education needs (this is a statutory requirement)
- Social Care – in charge of some of all areas of children’s social care
- Substance Misuse – responsible for strategy development and implementation targeted at reducing dependence on drugs and alcohol through awareness raising, education, and intervention
- Health Promotion – promotion of healthier lifestyles to the public including support and advice on tobacco, alcohol, exercise, diet, and so on
- Public Relations/Marketing – brand promotion and promotion of the services offered by the organisation
- Emergency Planning – co-ordination and planning of emergency and emergency-related services in response to major problems or disasters
- Emergency Services – contact in this department liaise with all three emergency services
- Central Audit Services – fraud investigation and financaial auditing
- Central Financial Services – responsible for an organisation’s financial services
- Central Financial Services (Accounting) – management of service, departmental, and central accounts
- Central Financial Services (Payroll) – payment of wages
- Departmental Finance – working to the processes and budgets laid down by central finance, the departmental finance team is responsible for the everyday operation of departmental accounts
The catering department managers and runs bars, cafes, and restaurants owned by the organisation and it is responsible for sourcing outside caterers.
- Blood Services – distribution and collection of blood used by the NHS
- Branch Surgery – surgery sites which form part of a GP practice
- Care Home Inspection and Registration – private sector care and nursing home inspection and regulation
- Clinical Governance – monitors standards of care through patient reviews and audits and recommends way to organisations improving and maintaining their current standards
- Directorate Nursing Management – nursing functions with the NHS specificaly on a clinical ward or in a clinical department
- GP – general practitioners
- Hospital – NHS trust run hospitals
- Infection Control – implementation and development of infection protection and control measures within NHS clinics and hospitals
- Matron – senior nursing contacts responsible for effective and efficient provision of care in hospital wards
- Medical Services – development and coordination of clinical and medical functions provided by an NHS organisation
- Midwife – women’s reproductive and sexual health, childbirth, and pregnancy
- Nursing Services – coordination and management of primary and secondary care nursing functions including clinical governance
- Patient Advice and Liaison Service – provision of advice and support to the public and patients and responsible for handling complaints
- Patient Safety – identification of risk and strategies to reduce risks across contracted and commissioned services as well as patient experience and clinical outcome monitoring
- Practice Manager – responsible for managing and running GP practices
- Primary Care – the provision of some or all primary care services specifically optometry and dental practices, walk-in centres, and GP surgeries
- Public Health – responsible for public health improvement within the NHS and Local Government including food safety enforcement, public protection from infectious diseases, healthy lifestyle and diet promotion, and monitoring of public health trends
- Public Health (Drug and Alcohol Misuse) – promotion of the benefits of reducing consumption of alcohol and drugs and the illnesses associated with usage
- Public Health (Smoking Cessation) – promotion of the benefits of stopping the consumption of tobacco
- Senior GP – the most senior GP within a practice
- Sterile Services
- Theatre Management – responsible for timetabling use of operating theatres within hospitals and ensuring that all staff and equipment are available when required.
IT & Computing
- Central Computing – responsible for IT-related purchasing and corporate policies as well as in-house IT for the whole organisation and outsourced/contracted IT management
- Information Management – provision and management of electronic information and other data
- Internet – in charge of the organisation’s website
- Security – responsible for ensuring that computer systems and networks are best placed to avoid the risk of damage, theft, or viruses
- eGovernment – responsible for using multi-media technologies to provide online and automated ways for the public to access health services
- G.I.S. – mapping and planning using the “Geographic Information System”
- Network Management – management of organisational and departmental computer networks
- Telecommunications – in charge of telecoms and bought-in telecoms services
Land, property, and estates
- Domestic Services – maintenance and cleaning of hospitals including maintenance of furnishing, repairs, laundry, and so on
- Energy Management – energy contract negotiation and procurement
- Facilities/Property Management – day to day management of property owned by the organisation
- Fleet/Transport Management – larger organisations may outsource fleet management. Smaller organisations will manage their own vehicles, buses, vans, and cars.
- Health and Safety (Internal) – responsible for internal implementation of legal H&S requirement to protect the safety of members of the public and staff when in the organisation’s buildings
- Hospital Management – management of hospitals’ resources and assets
- Laundry Services – cleaning of patient clothing, theatre linen, and bedding cleaning
- Security – responsible for the security of personnel, facilities, and property
Legal and law & order
The legal and law & order team are responsible for all outsourced and in-house legal work required by the department.
Library and Information
- Archives – retrieval, storage, filing, and management of archive material generated by the organisation
- Caldicott Guardian – responsible for NHS patient confidentiality
- Library Services – management of the organisation’s libraries
- Research/Information/Records Management – research, development, and managed of information systems and services and of in-house records
Partnership and coordination
The contact responsible for coordination and partnership seek to join up approaches with other public, private, and third sector organisations for improved provision of public services
Personnel and Human Resources
- Service Co-ordination & Partnerships – personnel management and human resources for the whole organisation. Larger organisations may delegate some responsibilities to individual departments.
- Central Personnel Services – handling of every day staff issues for the organisation as a whole although, again in larger organisations, some of these responsibilities may be delegated to individual departments
- Departmental Personnel Services – as with Central Personnel Services but on a departmental level
- Equality Issues – advancement of workplace equality and adherence of the organisation to legislative requirements
Purchasing and Procurement
Most NHS organisations and some larger departments have specific procurement contacts or teams for the following:
- Adult Services Purchasing/Commissioning – responsible for purchasing products and services for the Adult Services department
- Building/Engineering Purchasing
- Capital Equipment Purchasing
- Central Contract Management
- Central Purchasing of Supplies
- Children’s Services Purchasing/Commissioning – responsible for purchasing products and services for the Children’s Services department
- Commissioning Services
- Departmental Purchasing/Contracts
- Diagnostic/Medical Equipment Purchasing
- Domestic Cleaning/Laundry Purchasing
- Food/Catering Purchasing
- Medical/Surgical Purchasing
- Performance/Planning Purchasing
- Pharmaceutical Purchasing
- Transport Purchasing
The training department with an NHS organisation is responsible for management of the training budget, liaising with training providers and consultants, and organising staff training events.
Which medical and clinical contacts are on the NHS email database?
We hold the details for the following contacts with procurement responsibility for products and services related to medical or clinical needs:
- Accident and Emergency
- Acute (likely to include gastroenterology, older people services, respiratory medicine, endocrinology, cardiology, and so on)
- Clinical Genetics
- Diabetes and Endocrinology
- Ear Nose and Throat
- Elderly Care (including pre and post operative support and care)
- Family Services (including therapy, counselling, and support)
- Gastroenterology and Hepatology
- General Medicine
- General Surgery
- Genito-Urinary Medicine and Sexual Health
- Mental Health and Learning Disabilities
- Obstetrics and Gynaecology
- Occupational Medicine
- Occupational Therapy
- Palliative Care
- Plastic and Cosmetic Surgery
- Public Health Medicine
- Respiratory Medicine
- Women/Children (child and maternity health)
Contacts you may want to ask for include clinical leads, clinical support, consultants, and clinical/medical department managers.
Do you have the email addresses for board/committee members within the NHS?
Yes – we have the following email addresses for board and committee members within the NHS.
CCG board and committee members
Clinical Commissioning Groups (CCGs) now provide the majority of services (either directly or commissioned) via groups of GP surgeries. They occasionally provide these services via Hospital Trusts.
We have contact details of the following representatives within CCGs:
- Accountable Office
- Clinical Lead
- Lay Member
- Local Authority Representative
- Non Executive Director
- Non Executive Member
- Nursing Member
- Practice Manager Representative
- Public & Patient Engagement
- Public Health Member
- Secondary Care Member
- Senior GP Member
CHP board and committee members
In Scotland, health boards have full operational responsibility within the geographical areas they service. Community Health Partnerships (CHPs) are responsible for providing community health services working closely with local councils, hospitals, and primary health care professionals.
We have details of the following contacts with CHPs:
- Clinical Lead
- Committee Member
- General Manager
- Nursing Lead
- Organisational Development Lead
- Public Partnership Forum (PPF) Contact
CHS board members
Community Health Service (CHS) boards provide preventative, therapeutic, and diagnostic health services in the community either directly or via non-NHS providers.
We have contact details for the following types of board members with CHS organisations:
- Executive Board Member
- Non Exec Board Member
HWB board and committee members
Local authorities establish a Health and Wellbeing Board (HWB) in order to bring together children’s services and adult services departments with public health professionals and the NHS to plan how to meet the needs of their local population and deal with local health inequalities.
We have contact details for the following representatives with HWB organisations:
Welsh Local Health Boards (LHB) are responsible for planning and delivering NHS mental health, pharmacy, optical, and dental health services within their local authority areas. They also commission services from third party organisation to meet their population’s health needs, seek ways to reduce health inequalities, promote wellbeing, and run programmes to improve mental and physical health outcomes.
We have contact details for the following types of members within LHB organisations:
- Non Officer Member
- Officer Member
PCN clinical directors and social prescribers
The purpose of Primary Care Networks (PCN) is to bring together general practices to be able to work better at scale to deliver a wider range of services to patients.
We have the following contact details for PCN representatives:
- Clinical Director – the clinical director occupies the lead position within a Primary Care Network and is accountable to member GP practices. They are responsible for leading the delivery of effectiveness and planning with the PCN.
- Social Prescribing – responsible for connecting people via non medical referrals to the voluntary sector and local community resources and schemes.
Sustainability and Transformation Plans (STP) are designed to help local health services become more sustainable. To enable closer working between local government and the NHS, some STPs have become Integrated Care Systems (ICS). We hold details of STP/ICS leaders.
Do you have email addresses for NHS GP practices?
Yes. Please click for our list of doctors’ surgeries or our list of practice managers’ email addresses.
Help! I’m confused. All these departments and job titles. How do I make sense of it all?
If you have a product or service which would be of genuine benefit to the NHS and/or to GP surgeries but you’ve never had the opportunity to pitch them yet, we do understand that the information presented on this page might seem a little confusing or overwhelming.
In tandem with our media partner, the team at More Than Words have helped hundreds of companies market their products and services into the NHS and to GP practices since 2008.
Please give us a call or send us an email. Let us know about the product or service you wish to sell and we’ll put together a count and a quote for the email addresses of the decision makers within the NHS or GP practices most likely to welcome your approach and show interest in what you sell.
I also want to run telemarketing and postal marketing campaigns. Do you have the data for that on your directory?
Yes. We can identify the contacts most likely to purchase from you and provide you with their telephone contact details and postal addresses details.
The telephone contact details we have are drawn directly from our wider public sector calling list and the postal address details from our public sector mailing list.
Can you send email campaigns for my company?
Yes. Please ask us about our managed email marketing campaigns to the public sector. We also offer outsourced telemarketing campaigns to the public sector.
Your own bespoke NHS email database containing only the contacts you need
Our NHS email database contains all the key contact information you need to market your products and services direct to decision makers within the NHS and GP practices and we also include each contact’s telephone number (where available) and postal address.
It’s our policy to only offer you the data you need for your direct marketing campaigns so, when you get in touch, let us know exactly what you want to achieve and who you need to sell to. We’ll then search our database for the most relevant contacts – the people with the need, budget, and authority to purchase.
The general management and procurement structure of the NHS is sometimes difficult for sales and marketing teams to navigate. Let us and our media partner use our joint expertise and experience so that we provide you with the right customer names from right across the NHS.
For more information on our list of NHS email addresses, please contact us on 0330 010 3495 or you can click here to email our UK public sector database team.