UK Direct Marketing Specialists

Results-driven email and telephone marketing services

EMAIL MARKETING
TELEMARKETING
MARKETING DATABASES

Sales-focused and experienced direct marketing professionals

Direct marketing – tell us who your target customers are and we’ll find them.

With our database marketing service, we provide you with your key decision makers’ contact details by email, phone, and post to power your outbound campaigns.

With our managed services, we’ll create a compelling, engaging, and response-provoking email marketing and/or telemarketing campaign for your company and we carry it out on your behalf.

Welcome to More Than Words Direct Marketing.

Outbound direct marketing data

With More Than Words, you can target over 3,300,000 UK budget-holding decision makers.

It’s not just senior contacts we hold either – our data allows you to promote your products and services to a range of budget holders with responsibility for procurement in engineering, facilities, finance, fleet, health and safety, HR, marketing, operations, and telecoms.

Contact us today to discover how many decision makers within businesses, schools, and the public sector with a need for what you sell.

Direct marketing data

Our email marketing team

Email marketing provides the greatest return on any form of direct marketing.

On average, £42 worth of sales are generated from every £1 invested in it. Our team have decades of experience in running successful email marketing campaigns – in fact, our team have driven sales for over 17,000 companies across 400 different business sectors.

With our managed service, we’re responsible for every aspect of your email marketing campaigns from target identification to design to dispatch.

Email marketing campaigns

Our telemarketing team

Why should you work with More Than Words’ telemarketing team on your campaign?

From appointment making to market research calls, your campaign is fully managed from the start. It’s a team effort involving a telesales script writer whose words convert, an experienced telemarketing manager, and a persuasive, friendly, persistent telesales rep.

Let us identify the key decision makers within businesses, schools, and the public sector most likely to need your products and services and call them on your behalf.

Telemarketing campaigns

Experience and expertise

We are a team of marketers and sales professionals from different backgrounds and disciplines who have come together to offer clients a new type of joined-up marketing service.

You’re at our direct marketing site – most of us at More Than Words have been involved in email and telephone marketing since the 1990s.

Responses to both marketing approaches have greatly increased recently – in fact, we haven’t seen results like we’re getting now for 15 years.

Direct marketing still works.

To find out more about our content marketing and online marketing services, please click here for our sister site.

Our managed direct marketing services

Our direct marketing database services

Direct response marketing FAQ

When we’re asked by clients “what is the definition of direct marketing”, our answer is clear.

In fact, it’s also the answer to the question “What is the difference between direct and indirect marketing?”

We define direct marketing as marketing where you control exactly who receives it, how they receive it, and when they receive it.

In recent years, companies have diverted much of the expenditure they traditionally put aside for direct marketing into inbound marketing and content marketing.

This makes sense because the way in which companies and decision makers interact has changed greatly in the last 20 years.

We now look on the Internet first for answers rather than contact an expert.

For example, you may decide to research “salary dividend split” online before you call an accountant – even if you’re already with an accountant and paying them by direct debit every month.

By investing in inbound marketing and content marketing, you create a pipeline of future strong leads for our companies as future clients find you and your content online.

For many professionals though, this approach is profitable but a little passive.

The customer is a little bit too much in control.

With direct marketing, you choose:

  • which decision makers you get in touch with based upon their likely interest in or need for the products and services you offer,
  • how you get in touch with these decision makers (email, phone, and/or post),
  • when you get in touch with them, and
  • what you offer them as an incentive to get in touch with you as quickly as possible.

Rather than waiting for decision makers to enquire, you approach them directly.

By doing this, you not only create awareness of your company and its products and services – the very best direct marketing emails, calls, and mail-outs can actually bring a decision forward and persuade potential customers to switch from their current supplier to your company.

B2B direct marketing is the use of email marketing, telemarketing, and/or postal marketing to contact decision makers within the companies you want to sell your products and services to.

You can also run direct successful marketing campaigns to decision makers within schools and within the wider public sector.

The two main goals of direct marketing are:

  • customer identification/contact and
  • through that contact, generating a sale or a strong enquiry

The purpose of direct marketing is to generate the types of enquiries and sales you want.

How do you do that?

First, for a direct marketing campaign to be the most successful, you need to be as sure as possible that the recipients of your marketing pieces have a genuine need for or interest in the products and services you sell.

We have over 3,300,000 decision makers on our three main databases.

If you sell a specialist product or service, you should ask your More Than Words accounts manager to find the decision makers with the businesses, schools, or public sector organisations most likely to buy from you.

If you sell generic products or services, it’s better to select from the database the types of company, school, or public sector organisation most likely to place higher value orders with you.

Second, with your direct marketing piece (whether delivered by phone, email, or post), you need to stimulate enough interest in the recipient to provoke a positive reaction.

With our managed email marketing and managed telemarketing services, we create approaches designed to stimulate positive response by appealing to the potential client’s need for your products and services addressing the issues those products and services solve.

When we’re asked by potential clients “what are the advantages of direct marketing?”, the main benefits are that it’s a controllable form of marketing which delivers a predictable and dependable stream of high-quality and closeable leads and new sales for your business.

The returns on your investment in direct marketing are measurable too – just divide the size of your invoice from us by the number of sales and leads generated as a result of our campaigns.

You then use this information to help plan future marketing campaigns and to tweak the offers you make in direct marketing to further lower the cost per lead and cost per sale generated.

More Than Words’ direct marketing team (including planners, designers, copywriters, and more) have over 100 years’ collective experience between them working for nearly 20,000 customers across 400 different business sectors.

We look forward to the opportunity to find out more about you, what you sell, and who you sell it to.

Using that information, we’ll prepare a direct marketing plan for your business which we believe offers your company the greatest chance of making the highest return possible on your investment.

There are three standard direct marketing channels – telephone, email, and postal marketing.

Direct email marketing is the sending of a promotional offer to recipients you want to get in touch with by email.

Across our three databases, we have over 500,000 decision makers’ direct inbox details from which you can select the targets you want to market to.

Direct mail marketing, sometimes called direct letterbox marketing, is the sending of a promotional offer to receipients you choose by post.

Across our three databases, we have over 3,300,000 decision makers’ postal addresses from which you can select the targets you want to market to.

Direct mail marketing is highly effective and response-generating but, along with telemarketing, upfront costs are higher than with email marketing.

If you use third party companies to organise your direct mail marketing campaign (including copywriting, designing, printing, packing, and dispatch), you should budget around £4,000 for every 10,000 mailers.

You can mail in any quantity you wish however it’s more cost-effective to run campaigns with at least 1,000 or preferably 4,000 pieces because you benefit from significant price cuts in the per-envelope postal rate.

To speak with one of our account managers about direct mail marketing and selecting the decision makers you need for your campaign, please call us on 0330 010 3495.

For More Than Words, a successful direct marketing campaign is the promotional activity you undertake over a 12 month period.

Why direct marketing is effective is that, over the course of a year, you communicate multiple times with the decision makers on the database you buy from us or on your managed direct marketing campaign.

The most important factor in direct marketing is to consider the buying journey which we explain in the next FAQ question.

The buying cycle journey describes a potential customer’s readiness to buy

  • the products and services you’re offering and
  • from your company.

There are four stages your 12 month marketing campaign will go through:

  • Early Adopters – months one and two will be the quietest – you should benefit from a few leads and a handful of sales. Our goal as your marketing company is to for you to cover your costs in those first two months.
  • Growth Phase – months three, four and five will see your phone ringing a lot more. Your target audience are becoming familiar with you and what you offer. You’ve become a known company to them and that makes a big difference.
  • Plateau – you’ve gone from a company they knew nothing of a few months ago to an established presence in the marketplace to them. You should see even more enquiries and new orders coming in. Traditionally, months five, six, seven and eight will be the most profitable of your time with us.
  • Decline – from month nine onwards, responses generally will drop and level off. You’re still in a lot better position than you were in month 1 however. Now is the time to refresh your message to the market to provoke new interest.

The buying journey

The most important factor determining direct successful marketing other than the quality and relevance of the data you’re using is to make sure that you only write adverts for people in the right part of the buying journey.

An example of this if you sell public liability insurance. Nearly every company has to have one and most policies last for one year.

For the first 11 months after a business has signed up for public liability insurance, they are firmly out of the buying cycle – all their needs are covered.

They’re signed up for a year and, even if they wanted to get out of it, they couldn’t anyway.

There’s no point writing an advert specifically to appeal to a decision maker with 6 months to go on their public liability insurance because there is no compelling business reason to have a second public liability insurance policy.

Every time you send an email or letter or make a phone call, only between 1 and 4% will be in the right part of the buying journey to consider making a purchase.

The most successful direct marketing campaigns appeal to that 1-4% and no-one else.

In each of the 12 months of your campaign, different companies will be at the point of purchase so it makes commercial sense to design an email advertisement or write a telesales script which introduces urgency to encourage them to contact you.

Few people want to risk buying from an unknown

The three reasons we like to have the opportunity to work on you over the course of a year is to:

  • get you over the early adopter phase of the buying cycle,
  • show you how successful sustained direct marketing can be,
  • why direct marketing should be something you do every month, and
  • hopefully, cover the cost of your purchase from us in the first two months so you can spend the next 10 months making profit.

Everyone likes to look around to see if there are better deals and better service out there but decision makers within business, schools, and the public sector get nervous about ordering from a company they don’t know.

Most decision makers get especially nervous about switching away from a company they already know or a company that’s very well-known in a sector.

What if the order goes wrong?

What if it arrives late?

What if it never arrives at all?

What if the quality isn’t as good as they get at the moment?

If it’s a high-ticket purchase or the products and services purchased affect the profitability or the efficiency of a business or organisation, this adds an extra element of risk.

There’s all sorts of reasons why people can be reluctant to move.

There’s a term for people who do switch though. They’re called “early adopters”.

They’re naturally less cautious and generally more responsive to offers.

Our aim is that you can pay for your entire campaign with your first two contacts – again, this is why we like to look after it for you.

Familiarity comes from the third campaign onwards

They recognise your brand, they recognise your colours, they recognise your range of products.

You’ve now moved past the early adopter phase and have become a name to them.

All or most of those doubts and fears they may have had about switching suppliers will mainly have disappeared because:

  • they know you’re here for the long haul,
  • you’ve demonstrated your company’s credibility and the efficacy of your products and services, and
  • they know you want their business because you’ve told them often enough that you do.

We’d really appreciate the opportunity to work with you on your campaigns throughout the full year however it’s particularly important we’re involved in the first two contacts you make.

Companies move in and out of the right part of the buying journey all the time for different products and services.

If a company has a need for a service or a product which has been satisfied, it has no need to buy in that service or product again for now.

There’s nothing you can say to them or offer to them to make them buy from you.

For every 100 companies you contact with our data, the chances are that a maximum of 4 of them will be in the right part of the buying cycle in that particular month.

In the following month, it’ll be a maximum of 4 different companies.

What are the stages of the buying journey?

There are three stages to the buying journey:

  • the awareness stage where a potential client has just realised that they have a problem that they need to be solved or that they have a desire that they wish to have satisfied
  • the consideration stage at which point a potential customer requires detailed information about the products or service they are considering purchasing and which company might supply it, and
  • the decision stage when a purchasing decision is imminent.

As mentioned earlier, approximately 1-4% of the owners and senior managers you contact every month will be at the decision stage.

Many of them will go on to make a decision – others will put it off for a few months essentially returning to the consideration stage.

Direct marketing, when done well, will:

  • cause a potential client to consider your proposition at the decision stage and
  • persuade a potential client in the later part of the consideration stage to bring their decision forward.

What has to happen for a company to come into the right part of the buying cycle?

With businesses, the important thing is either “actual need” or “perceived need”.

They need to have it to a) make money, b) save money or c) stay compliant with the law.

If it’s insurance, mobile phones, utility contracts or leased vehicles, it’s within a few weeks of the end of a contract or already at an end.

If it’s something a company buys constantly ad hoc (i.e. not on a contract) like stationery, cartridge ink, computer parts and so on, it’s simply when they need to have it.

For more transformational projects or projects which affect how a company operates or their profit margins, the people involved in investigating the project will have:

  • been through a lengthy process of fact-finding in the consideration stage and
  • resolved themselves to shortlist potential suppliers and their products and services as they get ready to make a choice.

If a company is at the right part of a buying cycle but they’ve never bought this product before, how do they decide which supplier to use?

Generally, a company will take greater care over the choice of a supplier for a product or service they’ve never bought before.

This is especially so if the purchase will cost a lot of money and/or the purchase will affect the operational and financial efficiency of a company.

The role direct marketing plays in these complex sales is to make sure that your company is invited to bid for the project or the order.

It’s then the job of your sales team to work with the prospective client to convince them that your company offers the best solution.

In general, when selling products or services to a company, school, or public sector institution which has never invested in those products and services before, your marketing needs to demonstrate the value that they and your company will add in your marketing materials.

If a company is at the right part of a buying cycle, why would they change supplier?

Most companies will already have existing suppliers for everything they need to purchase.

The good news for our customers is that, in most cases, you’re not trying to create a demand for something the company doesn’t need.

You’re trying to win business at the expense of the existing supplier.

So, why would someone change supplier?

  • Their current one could let them down in some way – there is an old saying that companies are only a wrong or late order away from going somewhere else and it is very true.
  • Pressure from the top – a company may be trying to increase profits or stem losses by reducing their sales/variable costs. Alternatively, a company may be about to go through a financial stress point. A typical stress point is a period, normally lasting 3 weeks, that all VAT registered companies go through where many different bills (VAT, quarter day, PAYE, wages, etc) become due at one time. At this point for example, a business finance company might find success by offering temporary access to capital.
  • Mixing and matching – more than before, companies use one supplier for one thing and another supplier for another – there is a lot less loyalty. Suppliers may be chosen for a variety of different reasons – price, delivery times, payment periods and so on.
  • Service levels – some suppliers might offer a 24hr turnaround when the customer wants a 4hr turnaround. The first company to present this option to them may win the business
  • Something completely unpredictable – the buyer may have had an argument at home, they may enjoy speaking with the new supplier more than their existing one after the initial phone call. There may be a million different unpredictable reasons.

What might stop someone choosing my company as their supplier?

Simply, the fear of making a mistake.

The fear of getting it wrong in front of other decision-makers.

No-one likes to make a mistake.

Everyone likes to feel good at what they do and competent at their job.

When buying for a business, particularly with some of the sums involved, it’s completely natural to want to take the safest option possible.

From the third campaign onwards, you’ll be much more recognisable to the companies they want to sell to.

Never underestimate this – it’s significantly important. There is one reason why campaign responses jump in month 3 or 4 – and that is the reason.

  • There’s no list of companies available on a database ready to buy your products or services now. But, with the database you buy from us, 1-4% on any given month will be.
  • If a decision maker is not in the market to buy your product or service now whether from you or one of your competitors, there’s nothing you can do to change that.
  • Therefore, you should only design and write your adverts in a way that appeals to that 1-4% – always go for the low-hanging fruit.
  • No-one likes to make a mistake in business so the chances of them buying on sight of your first or second advert is small. The people who do become your early adopters and you should try your hardest to make sure they pay for your entire campaign.
  • From third exposure onwards, you, your company and its offerings are becoming familiar. Resistance to purchase or enquire will subside because the feeling that it’s a risk to order from you will diminish month by month.
  • Make sure you carry out your direct marketing for 12 months to get the maximum advantage from it.

Outsourced direct marketing is when you hand over some or all of the responsibilities for carrying out campaigns to a direct marketing agency.

Direct marketing companies, like More Than Words, either offer:

  • database-only services where your company is responsible for carrying out marketing campaigns to your target audiences or
  • managed marketing services where your direct marketing agency’s staff design emails, send campaigns, make telephone calls on your behalf, and more.

Database-only services are more suitable for companies which have the staff and infrastructure required to carry out a campaign.

For example, if you have your own telesales team or email servers, it may make more sense for you to expedite and measure the campaigns yourself because you’re in full control of the process and you have the infrastructure available to do it yourself.

If you use managed services, there are additional charges on top of the data for the work your direct marketing agency carries out for you. However, these additional costs are likely to be substantially less than setting up your own infrastructure and employing new staff in the short term.

You may decide that, after investing in outsourced direct marketing, there is financial justification for building your own in-house telesales team or investing in an email marketing team.

Please note that we don’t offer outsourced mailing house services for postal mail campaigns however we will be happy to recommend you to suppliers we trust in the sector.

Buy a database or book a campaign for your company

Well over 3,000,000 decision makers within UK businesses, schools, and public sector organisations are available to you on our marketing databases.

Get in touch. Let us know more about your company, what you sell, and who you sell it to.

With that information, we’ll come back to you with a count and quote for the decision makers most likely to need your products and services.

If you want us to promote your product for you, ask us about our email marketing campaigns and telemarketing campaigns. Find out about the people behind those campaigns and the experience they offer you.

We’re available on 0330 010 3495 or you can click here to email us.

We’re based in North Shields town centre if you want to come and visit us. There is plenty of free parking outside and we’re only three minutes’ walk from North Shields Metro station.

Sell your products and services direct to decision makers with direct marketing

To speak with one of our account managers, please call us on 0330 010 3495, click here to email us, or fill in the form below and we’ll get back to you as soon as possible.



    Direct marketing – interesting links and more information

    Do you want to find out more about direct marketing before you get in touch with us?

    Direct marketing is responsible for over 50% of More Than Words’ revenue – we know it works and we have a team with the experience to make client’s direct marketing campaigns successful and profitable.

    We’ve compiled a series of links to high-quality, current, and relevant articles on direct marketing below:

    To speak with an experienced account manager about direct marketing for your company, please call us on 0330 010 3495 or you can click here to email us.

    widgetspacer for mobile


    Subscribe to our email newsletter

      SPACER


      Follow us

      SPACER


      Google Reviews

      Tom Brain
      Tom Brain
      10:42 27 Jul 21
      We had never done any marketing campaigns before and looked at various companies to go with and chose More Than Words as Scott was extremely... approachable and led us through each stage, answering what was probably some very tedious and obvious answers to our questions, he made everything seem there was no such thing as a silly question when delving into something new. I have now worked with Scott on various campaigns, and always provided a solid service. Scott is very approachable and nothing is to much trouble. He is very responsive whatever time and day in responding to comments/messages, reporting. An excellent service and i would highly recommendread more
      Ian Roberts
      Ian Roberts
      11:15 20 Jul 21
      “I have worked with Scott on various campaigns, and always provided a solid service” Scott is very approachable and nothing is to much trouble and... the services he provides range from E-mail Marketing / Telemarketing / Database services. I have found the content creation, posting/scheduling, to produce solid results. He is very responsive in responding to comments/messages, reporting. An excellent service and i would highly recommend.read more
      Antonio Ribeiro
      Antonio Ribeiro
      10:56 16 Jul 21
      Incredibly professional service. Been a pleasure to work with to date, always available, always keen to help. Highly recommend as a source of quality... data and services to go with it!I’d also make a special mention of my relationship manager - Scott Walker - who was professional, transparent and incredibly knowledgeable. His campaign ideas moved our thinking on a great deal. Thank you for your efforts !read more
      Nick Fookes
      Nick Fookes
      16:16 14 Jul 21
      More Than Words ran a highly successful direct marketing campaign targeting the majority of the 400+ Local Government Authorities/Councils across the... UK for a start-up that I co-founded.While I anticipated that this segment would be difficult and slow to penetrate, the campaign (managed by Lisa) allowed us to prove our value proposition and build critical mass on our first outreach attempt -- far surpassing our initial expectations as an unknown start-up. Our early success is now generating direct referrals across Local Authorities, and my colleagues and I are ecstatic.Lisa and her team were truly outstanding. The call agents showed exceptional professionalism combined with tenacity, generating strong leads and/or helping us identify the most suitable contacts in a high proportion of instances --(the right contact for us not always being apparent from individuals' job titles).Lisa was always responsive to our evolving needs and was able to plug our experience-gap in a domain that is essential to our company's success. The More Than Words team are a pleasure to engage with, and we will certainly be working with them again on our next campaign.read more
      Amy Robinson
      Amy Robinson
      13:15 01 Jul 21
      Excellent company. Whenever I have a query, I can pick up the phone and there's always someone to help or assist. Thank you so much! Would definitely... recommend.read more
      Selina Ankoma-Foli
      Selina Ankoma-Foli
      23:37 27 May 21
      I have worked with Mark and the team for six months on creating content for my website. They are very SEO- and sales-focused – they care just as much... about people making enquiries from my website as they do getting them to my website in the first place. Very happy with them and very happy to recommend them too.read more
      Bushboard Washrooms
      Bushboard Washrooms
      08:59 09 Mar 21
      We have used More Than Words to send multiple campaigns. They are very prompt with responses and their customer service is excellent. Would highly... recommend.read more
      Sue Palentine
      Sue Palentine
      12:50 04 Feb 21
      I have worked with Clare and the team for a number of years and have always found them to be very professional, going the extra mile to help me with... the sectors I am working on in regards to training.Clare is very responsive and the whole process is dealt with and data provider within 24 hours, excellent service.I would highly recommend More Than Words Marketingread more
      Jon Jenkins
      Jon Jenkins
      10:52 27 Jan 21
      I've used More Than Words for a number of years for a couple of different businesses. What I love about working with them and Mark in particular is... how they can take my garbled ideas and turn it into something that reads just how I want to sound. It is as if my best self has crafted the words. I get the perfect end result without any of the hard work. I've been more than happy every time.read more
      Steve Turnbull
      Steve Turnbull
      15:47 25 Jan 21
      I have been working with Mark and the team at More Than Words for a while now and as always the service and customer care I receive is second to... none! I own an out sourced marketing firm - The Marketing Advisory Service and any time myself or a client of ours needs data we always go to More Than Words. Their expertise and knowledge is top notch and we know we always get a top quality product and data. You will be hard matched to find a better company!read more
      Jamie O'Neill
      Jamie O'Neill
      11:05 25 Jan 21
      Very good results off the back of the investment. Great way to raise brand awareness early on
      Michael Peake
      Michael Peake
      14:35 14 Jan 21
      Excellent Quality Data delivered promptly with great service. Has been a huge help during the current pandemic and will be using them regularly. The... best I have ever dealt with. Account Manager Lisa Kinghorn is an asset to the business. Great company with superb customer service.read more
      Claire Hunter
      Claire Hunter
      14:26 06 Nov 20
      What can I say about Lisa? Well she literally is the Queen of Data!I have worked with Lisa for just over a year now. Her data has always been spot... on. She is personable and professional. I have actively recommended her to my clients. If you’re in the market for data. Lisa really is the woman to speak to.read more
      Oliver Backhouse
      Oliver Backhouse
      14:53 20 Oct 20
      Clare and her team are incredible, they go the extra mile to make sure they deliver everything and more. I would highly recommend to anyone.
      Charlotte Williams
      Charlotte Williams
      12:19 10 Sep 20
      We've been working with More than Words for several years now. Lisa is really knowledgeable , very helpful and generated leads in a short time for... our businessread more
      James Ritchie
      James Ritchie
      14:59 20 Aug 20
      Lisa really knows her stuff, she was very helpful and generated leads in a short time for our business
      Jeremy Buitenhuis
      Jeremy Buitenhuis
      08:47 05 Aug 20
      More Than Words Marketing have helped An Accounting Gem enhance our SEO, thank you More Than!
      Mergim Butaja
      Mergim Butaja
      22:06 24 Jul 20
      I've been working with the guys at MTW for many years. Mark especially is a genius. His work is incredible, i will never use anyone other than Mark... to do copywriting. Words can not explain how much faith i have in him to help me with my business. I've witnessed the business grow over the years and it's no surprise as their customer service and quality of work is top notch. thank you guys!read more
      Ian Hearn
      Ian Hearn
      08:31 22 Jul 20
      I used More Than Words to rewrite the content of our website in a SEO friendly way and I have to say it is probably the first time I've ever spent... money on SEO and got some value from it. Because what I got was something tangible that I could see was a vast improvement on the existing content. I would urge anyone trying to improve their rankings on Google to get in touch with these guys because no matter how good your website looks, if your content sucks, you can be sure Google's not going to rank it.Update: Since uploading the revised content to our website I have found that the average cost per click on Google Adwords has gone down from £3.90 to £1.26, so this is literally paying for itself. If you use dynamic ads then you need these guys in your life!read more
      Richard Hollis
      Richard Hollis
      15:25 21 Jul 20
      Went above and beyond to be helpful and ensure we were looked after as clients. Very experienced and professional.
      James Barker
      James Barker
      13:42 20 Jul 20
      Clare has been exceptional in providing the advice and information we need. All articles have been delivered in a professional and timely manner.
      Steve Smith
      Steve Smith
      14:56 13 Jul 20
      I have worked with Clare and her team on a couple of occasions and I can honestly say that they deliver. I can highly recommend More Than Word -... Steve Smith, Accendo Suppliesread more
      Jonny Cox
      Jonny Cox
      16:25 11 Jul 20
      I can’t thank Claire and her team enough for all the hard work and consistent high quality work to grow my business. I’m for ever grateful
      steven lish
      steven lish
      15:46 03 Jul 20
      Having worked with Clare and the More Than Words team, I have been impressed with their engagement and the support and management provided each... time. Clare is astute and honest, and it's appealing to work with one company who could provide marketing data and carry out email/telemarketing, instead of having to work with different companies for each service.read more
      Client Relations [LGP]
      Client Relations [LGP]
      06:00 03 Jul 20
      The team were a pleasure to work with. Professional, informative, knew their industry well. We highly recommend them.
      Wesley Parker
      Wesley Parker
      13:52 29 Jun 20
      You would struggle to find a more enthusiastic and passionate copywriter than Mark and his team. He has delivered excellent quality content time and... again. We couldn't recommend him more.read more
      Andy Blewden
      Andy Blewden
      13:34 29 Jun 20
      Excellent quality articles delivered in a professional and timely manner. Mark knows his craft very well and is always quick to respond to emails!
      Matthew Newlove
      Matthew Newlove
      17:41 22 May 20
      The team at More Than Words always offer great customer service and value for money. Would recommend.
      Daniel Whittle
      Daniel Whittle
      14:24 22 May 20
      We have been using more than Words since January 2019 and have been very impressed with their skills, service and support. They have added measurable... value to our marketing, proving blog articles for use on our website and use in social media. Would happily recommend.read more
      Finanta Ltd
      Finanta Ltd
      12:41 21 May 20
      Great company to work with. Communication and advice throughout the process was top notch..
      Mark Trotter
      Mark Trotter
      09:29 20 May 20
      I worked with Clare and her team, it was refreshing to have a very professional approach applied, the level of information in the final report... ensures that we know what we are looking to improve before we move to the next project with Clare. Thank you your assistance is greatly valued.read more
      Steven Logan
      Steven Logan
      11:53 15 May 20
      Having worked with the team, especially Clare I can’t speak highly enough about them. They deliver exactly what they say and set expectations very... early in the process. Their no nonsense approach provides confidence and results and I will use them again, I’ll recommend them again and I’ll continue to support them.read more
      catherine gray
      catherine gray
      15:28 15 Apr 20
      First time of working with MTW and they have done a fabulous job. They deliver what they promise and are a pleasure to deal with. I wouldn't hesitate... to use them again for our next project.read more
      Jason Bourne-Williams
      Jason Bourne-Williams
      14:43 06 Apr 20
      What a great Team! Clare always comes up with more creative ideas than we could manage at any one time, so we're assured of a great campaign whenever... we have one running. Always listening, responsive to our feedback while always capturing customer feedback through the process which help us tailor our approach. They've been outstanding in this current lockdown and provide significant value-for-money while our business looks at every penny spentread more
      Jon Mills
      Jon Mills
      15:14 02 Apr 20
      Wouldn't use anyone else for our copywriting and content management needs. They are prompt, precise and powerhorses in how they work. If you need... content for a website, blogs or eBooks look no further...read more
      Karl Marrion
      Karl Marrion
      11:09 21 Feb 20
      I have worked with MoreThanWords for a few years now. Mark has always gone the extra mile to make my articles the best they can be.
      Lis Wilson
      Lis Wilson
      10:54 11 Feb 20
      We have worked with Claire for many years and always received the best service. They are honest, reliable and with excellent quality data. ... Certainly recommend them!read more
      Martin Doran
      Martin Doran
      18:44 24 Jan 20
      We have just started using more then words. Clare and her team have been great. Our campaign had instance success with hot leads passed back as... requested for us to close out. I have been very impressed so far.read more
      Andrew Middleton
      Andrew Middleton
      17:15 16 Jan 20
      We have been using Clare and the team at More Than Words for the last 18 months and have found them to be very helpful in support of our website,... GDPR compliance activity and email marketing campaigns! Thanks for you support!read more
      Peter Swidrak
      Peter Swidrak
      11:06 16 Jan 20
      Lisa is so on the ball and always ready to go the extra mile to make sure my campaigns work, if I ask a question I get a reply in minutes, same goes... for Corey who organises the nuts and bolts.The time I save from letting More Than Words handle my campaigns I can spend on actually doing my job and it's fair to say that the use of their targeted data base is one of the reasons I am still doing what I love to do in the art business into my twentieth year.read more
      Paul Drewett
      Paul Drewett
      10:17 14 Jan 20
      More Than Words are professional, fast and responsive. As a company we were really struggling to get our message across and to describe our very... similar products in different ways. More Than Words not only understood our needs, they produced some of the most original and interesting content about our products that I have ever read, and on their first attempt too. Fantastic service and a delight to work with producing original and interesting copy. You would expect to pay a lot for this high quality service but their prices are incredibly reasonable and affordable. I would highly recommend this company for any of your copywriting, they will do a fantastic job for you.read more
      Emily Francis
      Emily Francis
      11:51 18 Dec 19
      Great service that helped us as a start up to tell people about our brand.
      aaron bartaby
      aaron bartaby
      14:14 17 Dec 19
      We have dealt with Clare and more than words for around 12 months now. nothing is too much to ask and Clare is always extremely helpful and... knowledgeable always providing us with what we need whenever we need it! definitely the best on the market.read more
      Richard Devine
      Richard Devine
      14:10 17 Dec 19
      An excellent company offering friendly and flexible solutions to marketing needs. We especially appreciated Jackie's work on our behalf. Recommended.
      Insightful Communications
      Insightful Communications
      15:37 12 Dec 19
      Very prompt service received to date from initial enquiry to receiving the data. Clare is also very friendly and helpful 🙂 Look forward to seeing a... great ROI from the data once we start to use it for our clients.read more
      Amy Palmer
      Amy Palmer
      08:13 15 Nov 19
      We have used more than words for the passed 8 months for our data needs and the quality is the best We’ve ever had. Always efficient and keep you up... to date to keep for GDPR compliance. Very quick ROI and has played a huge part in our customer and company growth. Lisa and Corey are great to deal with, very professional, friendly and deliver exactly what you ask for. Wouldn't use another company now and I look forward to doing business again in the futureread more
      Chrissy Backer
      Chrissy Backer
      11:30 09 Nov 19
      Always a great experience working with Ben, Clare and the team at More Than Words. I’ve worked with them regularly for over a year and had great... results delivered in a timely fashion every single time. I can’t fault them! They always go above and beyond, I wouldn’t want to work with anyone else.read more
      Roy Upperton
      Roy Upperton
      13:29 07 Nov 19
      Literally just started out with More Than Words Marketing and the help and direction I've been given to date by Nicola has been outstanding ....... looking forward to seeing my business grow with their help and guidance.read more
      scott walker
      scott walker
      11:08 07 Nov 19
      Genuinely can't praise these guys enough!. Some complete idiot posts a 1 star review...without comment, what does that tell you?!?!?I've... personally used Clare and the team to data cleanse and provide lead generation. They delivered more than was asked and communication was faultless.read more
      Next Reviews

      Google Reviews

      Bushboard Washrooms
      08:59 09 Mar 21
      We have used More Than Words to send multiple campaigns. They are very prompt with responses and... their customer service is excellent. Would highly recommend.read more
      Sue Palentine
      12:50 04 Feb 21
      I have worked with Clare and the team for a number of years and have always found them to be very... professional, going the extra mile to help me with the sectors I am working on in regards to training.Clare is very responsive and the whole process is dealt with and data provider within 24 hours, excellent service.I would highly recommend More Than Words Marketingread more
      Jon Jenkins
      10:52 27 Jan 21
      I've used More Than Words for a number of years for a couple of different businesses. What I love... about working with them and Mark in particular is how they can take my garbled ideas and turn it into something that reads just how I want to sound. It is as if my best self has crafted the words. I get the perfect end result without any of the hard work. I've been more than happy every time.read more
      Steve Turnbull
      15:47 25 Jan 21
      I have been working with Mark and the team at More Than Words for a while now and as always the... service and customer care I receive is second to none! I own an out sourced marketing firm - The Marketing Advisory Service and any time myself or a client of ours needs data we always go to More Than Words. Their expertise and knowledge is top notch and we know we always get a top quality product and data. You will be hard matched to find a better company!read more
      Jamie O'Neill
      11:05 25 Jan 21
      Very good results off the back of the investment. Great way to raise brand awareness early on
      Michael Peake
      14:35 14 Jan 21
      Excellent Quality Data delivered promptly with great service. Has been a huge help during the... current pandemic and will be using them regularly. The best I have ever dealt with. Account Manager Lisa Kinghorn is an asset to the business. Great company with superb customer service.read more
      Claire Hunter
      14:26 06 Nov 20
      What can I say about Lisa? Well she literally is the Queen of Data!I have worked with Lisa for... just over a year now. Her data has always been spot on. She is personable and professional. I have actively recommended her to my clients. If you’re in the market for data. Lisa really is the woman to speak to.read more
      Oliver Backhouse
      14:53 20 Oct 20
      Clare and her team are incredible, they go the extra mile to make sure they deliver everything and... more. I would highly recommend to anyone.read more
      Shredall SDS
      12:19 10 Sep 20
      We've been working with More than Words for several years now. Lisa is really knowledgeable , very... helpful and generated leads in a short time for our businessread more
      James Ritchie
      14:59 20 Aug 20
      Lisa really knows her stuff, she was very helpful and generated leads in a short time for our... businessread more
      Next Reviews

      Spacer


      Blog Roll

      Call 0330 010 3495

      Sell your products and services direct to decision makers with direct marketing

      To speak with one of our account managers, please call us on 0330 010 3495, click here to email us, or fill in the form below and we’ll get back to you as soon as possible.